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Public Folder HelpDesk 11.3
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File Size: 23.1 Mb

Public Folder HelpDesk 11.3



Released:2011-07-22
License:$1800.00
Publisher:kalmstrom.com Busine ss Solutions
Language:English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish
Platform:Windows
Requirements:Exchange Server 5.5 or later
Install:Install and Uninstall
Downloads:270
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Publisher's Description:

Public Folder HelpDesk - Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.

Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.

List of Changes:

Version 11.3 from 2011-07-22

Show all changes

Version 11.1 from 2010-11-04

Several enhancements to version 11, among them a possibility to exclude user accounts from live monitoring.

Version 11 from 2010-05-21

New ticket form, new installer and several other enhancements.

Version 10.1 from 2009-03-12

Enable/disable automatic e-mail confirmation for each caller, Auto-add of callers, Mass-emailing, Auto-assign of Responsible, Create tickets out of Outlook Tasks and Appointments

Screenshot:

Collaborate on helpdesk tickets in Outlook
 

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